:root{--navy: #15294d;--navy-2: #1f3a5f;--gold: #b0892f;--bg: #eef1f5;--surface: #ffffff;--line: #d8dee7;--ink: #1c2733;--ink-2: #54616f;--muted: #8995a3;--green: #1f7a4d;--amber: #b5701a;--red: #b3261e;--blue: #1f5fa8}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font-family:Segoe UI,system-ui,-apple-system,Roboto,Arial,sans-serif;background:var(--bg);color:var(--ink);font-size:14px}.app{min-height:100%;display:flex;flex-direction:column}.topbar{background:linear-gradient(180deg,var(--navy) 0%,var(--navy-2) 100%);color:#fff;padding:0 24px;height:64px;display:flex;align-items:center;gap:16px;border-bottom:3px solid var(--gold)}.brand{display:flex;align-items:center;gap:12px}.brand .mark{width:40px;height:40px;border-radius:6px;background:#fff;color:var(--navy);display:grid;place-items:center;font-weight:800;letter-spacing:.5px;font-size:15px}.brand h1{font-size:16px;margin:0;font-weight:700;letter-spacing:.2px}.brand .sub{font-size:11px;color:#aebcd0;margin-top:1px}.topbar .spacer{flex:1}.topbar .agent-badge{font-size:11px;color:#cfe0c9;background:#1f7a4d40;border:1px solid rgba(255,255,255,.18);padding:5px 10px;border-radius:999px}.tabs{background:var(--surface);border-bottom:1px solid var(--line);padding:0 16px;display:flex;gap:2px}.tab{border:none;background:none;padding:13px 16px;font-size:13.5px;color:var(--ink-2);cursor:pointer;border-bottom:3px solid transparent;font-weight:600}.tab:hover{color:var(--navy)}.tab.active{color:var(--navy);border-bottom-color:var(--gold)}.main{flex:1;padding:22px 24px;max-width:1200px;width:100%;margin:0 auto}.page-title{font-size:18px;font-weight:700;margin:0 0 4px;color:var(--navy)}.page-sub{color:var(--ink-2);margin:0 0 18px;font-size:13px}.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:14px;margin-bottom:22px}.card{background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:16px}.card .label{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:700}.card .value{font-size:30px;font-weight:800;color:var(--navy);margin-top:6px;font-variant-numeric:tabular-nums}.card .value.warn{color:var(--amber)}.card .value.bad{color:var(--red)}.card .foot{font-size:11.5px;color:var(--ink-2);margin-top:4px}.section{background:var(--surface);border:1px solid var(--line);border-radius:8px;overflow:hidden}.section-head{padding:12px 16px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:10px}.section-head h3{margin:0;font-size:14px;color:var(--navy)}.section-head .spacer{flex:1}table{width:100%;border-collapse:collapse}th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:700;padding:10px 14px;border-bottom:1px solid var(--line);background:#f7f9fb}td{padding:11px 14px;border-bottom:1px solid #eef1f5;font-size:13px;vertical-align:top}tr:last-child td{border-bottom:none}tr.clickable{cursor:pointer}tr.clickable:hover td{background:#f5f8fc}.mono{font-family:JetBrains Mono,ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px}.badge{display:inline-block;padding:3px 9px;border-radius:999px;font-size:11px;font-weight:700;border:1px solid transparent;white-space:nowrap}.badge.recibido{background:#eaf1fb;color:var(--blue);border-color:#cfe0f5}.badge.en_proceso{background:#fdf3e3;color:var(--amber);border-color:#f4e0bd}.badge.respondido{background:#e9f5ee;color:var(--green);border-color:#c7e6d3}.badge.cerrado{background:#eef1f5;color:var(--ink-2);border-color:#dbe1e9}.badge.habilitado{background:#e9f5ee;color:var(--green);border-color:#c7e6d3}.badge.suspendido,.badge.venc{background:#fbecea;color:var(--red);border-color:#f3cfca}.badge.prox{background:#fdf3e3;color:var(--amber);border-color:#f4e0bd}.btn{border:1px solid var(--navy);background:var(--navy);color:#fff;padding:8px 14px;border-radius:6px;font-size:13px;font-weight:600;cursor:pointer}.btn:hover{background:var(--navy-2)}.btn.ghost{background:#fff;color:var(--navy)}.btn.ghost:hover{background:#f1f5fa}.btn.gold{background:var(--gold);border-color:var(--gold);color:#2a2206}.btn:disabled{opacity:.5;cursor:default}.btn.sm{padding:5px 10px;font-size:12px}input,select,textarea{width:100%;padding:8px 10px;border:1px solid var(--line);border-radius:6px;font-size:13px;font-family:inherit;background:#fff;color:var(--ink)}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--navy-2);box-shadow:0 0 0 3px #1f3a5f1f}label{display:block;font-size:12px;font-weight:600;color:var(--ink-2);margin-bottom:4px}.field{margin-bottom:12px}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:12px}.backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#14213c73;display:flex;justify-content:flex-end;z-index:50}.drawer{width:480px;max-width:92vw;background:var(--surface);height:100%;overflow-y:auto;box-shadow:-8px 0 30px #0003}.drawer-head{background:var(--navy);color:#fff;padding:16px 20px;position:sticky;top:0}.drawer-head .folio{font-size:12px;color:#aebcd0}.drawer-head h2{margin:4px 0 0;font-size:16px}.drawer-body{padding:20px}.kv{display:grid;grid-template-columns:130px 1fr;gap:8px 12px;font-size:13px;margin-bottom:16px}.kv .k{color:var(--muted);font-weight:600}.close-x{background:#ffffff26;border:none;color:#fff;width:28px;height:28px;border-radius:6px;cursor:pointer;float:right;font-size:16px}.timeline{position:relative;padding-left:22px}.timeline:before{content:"";position:absolute;left:6px;top:4px;bottom:4px;width:2px;background:var(--line)}.tl-item{position:relative;padding:0 0 16px}.tl-item:before{content:"";position:absolute;left:-22px;top:4px;width:10px;height:10px;border-radius:50%;background:var(--navy);border:2px solid #fff;box-shadow:0 0 0 1px var(--line)}.tl-item .when{font-size:11px;color:var(--muted)}.tl-item .what{font-size:13px;margin:2px 0}.tl-item .who{font-size:11px;color:var(--ink-2)}.tl-item .who .actor-agente{color:var(--blue);font-weight:700}.toolbar{display:flex;gap:10px;align-items:center;margin-bottom:14px;flex-wrap:wrap}.toolbar select{width:auto}.empty,.loading{padding:28px;text-align:center;color:var(--muted)}.footer{text-align:center;color:var(--muted);font-size:11px;padding:18px}